Terms of sell of italybest shop online

1. Introduction and effectiveness of the General Conditions


These general sale conditions  (hereinafter, "General Conditions") have as their object the purchase regulation of products and services, carried out remotely and made available, on line, from the site www.italybest.it (hereinafter , the "Site") in compliance with Italian regulations of Legislative Decree 206/2005 and subsequent amendments and additions (hereinafter, "the Consumer Code").


The seller of the products and the website owner is: Italybest LTD with registered office in Viale Campania n. 23, 56021 Cascina (PI), CF and P.I. 01891170506 REA 163467 PI, e-mail address: info@italybest.it


The consumer who accesses the website to make purchases (the "Customer") shall, before sending the order, carefully read these Terms and Conditions that have been made available on the Site.


In the event that the person who makes purchases on the Site requires the issue of an invoice and / or at least is not a "consumer or user" as defined by art. 3, paragraph 1, lett. a) of the Consumer Code, will not apply to the discipline of withdrawal under Article. 7:08 of the General Conditions or, more generally, expectations that under the Agreement shall apply only to "consumer Consumer Code".


The contracts concluded with Italybest s.r.l. through the Site are governed by these General Conditions in respect of the Italian legislation. The language available for concluding the contract is Italian or English .


2. Choose and order Products


The features and the price of the various products offered on the Site (the "Product" or "Products") are shown on each product page.


For the purchase of the Products the Customer must complete and submit the order form in electronic format, following the instructions contained in the Site. The Customer shall add the Product to the "shopping cart" and after you have read the Terms and Conditions and Politics Privacy and confirmed their acceptance will have to enter shipping information and invoice preparation, select the desired payment method and confirm the order.


By placing an order on the Site, which has the value of the proposed contract, the Customer acknowledges and declares to have read all the instructions provided during the purchase procedure and accept these General Terms and payment transcribed.


The contract between Italybest s.r.l. and the Customer shall be concluded with the acceptance of the order by Italybest LTD This acceptance is communicated to the customer through an email confirmation of the order containing a reference to the General Conditions, the order number, shipping and billing information, the list of products ordered by their essential characteristics and the total price, including delivery costs. The customer will check the confirmation email and if it identifies errors in the order will have 12 hours from the receipt of this email to contact Customer Service.


Once you received the order Italybest s.r.l. will check the availability of stock for order fulfillment itself. In the event that one or more products do not become open, the Italybest s.r.l Service will send timely e-mail notification to the customer who, within the next 12 hours, will have the right to respond to confirm the dispatch of any additional basket or cancel it. In case of failure to respond within that period, the order will be deemed to be confirmed and the products will be made available in shipping. In this case the entire amount for the missing products will be reversed or otherwise, depending on the chosen payment method, you will not be charged to the customer.


3. Product Information


The information and specifications relating to the products available, with the relevant product codes, on the Website.


The visual representation of Products on the Site, where available, usually corresponds to the photographic image accompanying the description. It is understood that the image of the Products has the sole purpose of presenting them for sale and may not be fully representative of its features and quality but may differ in color and size. In case of difference between the image and the written product, always prevail the description of the product.


4. Prices and forwarding


The minimum order practicable on the site amount to € 35.00 Product prices include all fees and taxes. All prices are expressed in Euro.


· Shipments in Italy:


Shipments to Italy will be by express delivery to the rates specified at the time of the articles on the cart.


· Shipments abroad:


For orders over 1500 €, in the countries mentioned on the list on the site, the shipping is free. The shipping costs apply only to orders less than 1500 € and vary according to the destination country. Will be no exception to this charging shipping charges to Switzerland, which will vary according to the weight of the order, regardless of the amount of the same, and will be communicated to the customer at checkout time and before confirming the purchase. At a time when the customer selects a country of destination other from Italy the shipping charges will be automatically updated.


5. Payment and invoicing


5.1 Payment Methods

The Customer may pay for the Products and the shipping expenses by credit card, PayPal, bank transfer, prepaid cards Credit Card


The circuits on which you can purchase on the Site are:


Visa / Visa Electron

Mastercard / Maestro

American Express

To ensure maximum security, the client will perform the payment transaction directly on the secure server of the bank.


The Web site does not store the number of the Customer's credit card, but thanks to the institute protected communication system of credit reporting, the second cart, the customer who desires - using the appropriate option is selected - will proceed with ' purchase without first enter their credentials again. The reference lending institution uses SSL to encrypt data transmitted between its servers and the customer browser.



After confirming the order, the customer will be redirected to PayPal's site where you can make your payment with your account or using a card, also prepaid, or at least according to accepted by Paypal mode and in compliance with the relevant conditions.


Bank transfer

The Customer shall make the payment within 3 days from date of order for orders for products and within 1 day from the date of the order for orders containing events and / or courses. Should this not happen the order will be canceled and put back the goods available for purchase by other customers. The customer who has failed to make the transfer will be contacted by Customer Service in order to clarify whether the cause of the failure to credit can be attributed to the customer's will not confirm the purchase, or other causes.


to transfer data: c / c: italybestsrl.

IBAN: IT22J050347951000000000120


Bank: BANCO POPULAR _ Cascina

Reason: the customer must indicate the purpose of transfer the date and the order number which can be found in the confirmation email (eg. "Ordine 10/10/15 n. 1111").


Italybest Prepaid Card / Gift Card Online

The customer will have to enter the details of the prepaid card Italybest or Gift Card Online after choosing this payment method in the purchasing process.


5.2 Billing of orders

If the purchase is made by a professional will be able to request issuance of an invoice by checking the appropriate box during the order process and entering your billing information including social security number and / or VAT. In this case the invoice will be sent via email to the address indicated. The practitioner is responsible for the correct entry of invoice data and is expressly informed that, in case of failure to request the invoice when ordering, you can not subsequently request it.


6. Transport and Delivery


The Products purchased on the Site will be delivered to the address indicated by the Customer during the purchase procedure into "Shipping data" field.


All purchases will be delivered by courier (hereinafter, "Courier") from Monday to Friday, except public holidays and national holidays. Italybest s.r.l. is not responsible for unforeseen delays or not attributable to it.


Once you shipped the products the customer will receive a confirmation email that will include a link to reference for tracking the shipment.


In any case, except in cases of force majeure or unforeseeable circumstances, the products ordered will be delivered within a period of 7 (seven) working days from the day following that on which Italybest Ltd. has confirmed the order to the customer by e-mail special order confirmation. The said period of 7 working days is applicable for shipments to Italy and abroad in the countries listed below, only the exception of the countries for which for which the 7-day period may be increased depending on the different times local customs clearance.


Active delivery services in Italy:

Italian Post SDA


The service includes two delivery attempts at the address stated in the order. After the second attempt went blank delivery, the parcel will remain free for 3 days storage at the Courier. During these three days, the Customer may contact the courier to arrange for delivery or to change the address of the same. From the 4th day and 7 days (Saturday included), however, the package will be free storage at the post office area. The customer will receive the Post Office related information where to go for the withdrawal by notice paper left in the mailbox and via email. In any case, the customer's responsibility to check with the Italian Post SDA concerning any updates or modifications of the surrender procedure described above.


Active Abroad Delivery Services:

Italian Post SDA


Shipments abroad will take place with different carriers depending on the destination country so as to ensure the customer the best available rate.


Maximum weight of shipment abroad: 120 Kg


Countries where the service is available: shall result in the active list on the site, subject to the right to italybest Ltd. send the goods with additional charge to the consumer spending that will be specified in the order confirmation email ..


7. Returns


The customer has the right to terminate the purchase contract for any reason, without explanation and without penalty, except in cases of exclusion provided for in point IV. To exercise this right, the customer must send Italybest s.r.l. notice within 14 days of receipt of the Products if it intends to exercise the withdrawal before receiving the Products, notice of cancellation may be sent at any time before they are received.


Such notice shall be sent by registered letter A / R, addressed to:


c.a. Office Returns & Refunds


56021 Cascina Pisa italy
The Customer Service italybest Ltd will, upon receipt of the communication, to open a practice for the management of the return and notify the customer instructions on how to return the products mode, which will take place by courier indicated by italybest srl.
The right to withdraw is governed by the following conditions:
I. The law applies to product purchased in its entirety; Therefore, if the product is composed of more components or parts you can not exercise only on the withdrawal of the product purchased.
II. In case of exercising the right of withdrawal italybest srl will reimburse the customer the full amount of the returned goods, excluding shipping charges if provided, within 14 days from the date of receipt of the notice of withdrawal, without prejudice to the right of italybest Ltd. to suspend payment of the refund until actual receipt of the goods. Refund will be made using the same payment method used by the customer, unless the latter has not expressly requested a different mode. In case of transfer or cash on delivery, the Buyer shall provide to the bank on which to obtain reimbursement (account owner, name and address of the bank and IBAN).
III. Also in order to ensure that the services of the refund within the meaning of article 8, the Products must be returned in the same undamaged box in which they were received.
IV. In addition to the cases mentioned in the Introduction (customer not consumer and / or requiring the invoice), the right of withdrawal is excluded in the following cases, in accordance with art. 59 Legislative Decree 21/2014:
- Order of packaged products to specifications or clearly personalized;
- Order products which are liable to deteriorate or expire rapidly;
- Order of sealed products that are not suitable for return due to hygienic reasons or due to health protection or who have been unsealed after delivery.
Referring to the cases of exclusion of withdrawal listed above, the customer, in particular, is informed and agrees that among the products that "are likely to rapidly deteriorate or expire" fall is all food products (incusi wines, spirits and beverages) and cosmetics , since the characteristics and quality of such types of products are subject to alteration even in consequence of a not proper storage. Therefore, for reasons of hygiene and Customer protection, the right of withdrawal is applicable only for Products purchased on the Site which can be returned to italybest srl and put back on the market without endangering the health of consumers (such as books, gadgets, for kitchen utensils, etc.).
In cases of exclusion of the right of withdrawal, italybest srl will return to the Customer the Products purchased by charging the same shipping costs.
8. Easy Returns in case of exercising the right of withdrawal
The Customer who wishes to exercise the right of withdrawal must follow the steps in article 7 and wait to be contacted by italybest Ltd to arrange the return of the products to the carrier.
9. Warranty and Defects Compliance
In case of lack of conformity of Products sold by italybest srl the Customer shall immediately contact Customer Service.
The sale of products are subject to the legal safeguards provided by Articles 129, 130 and 132 of the Consumer Code. The Customer is entitled, at its option and provided the type of product so permits, to restore, without charge, the conformity of the product by repair or replacement, or at an appropriate price reduction or termination of the contract. The customer forfeits those rights unless complaint italybest srl the lack of conformity within two months from the date on which he discovered the defect, unless it is product which by its nature is perishable or subject to expiration in a shorter term, in which case the defect must be reported within this term reduced.
10. Errors and limitations of liability
The information relating to the Products provided through the Site are regularly updated. However, you can not guarantee the complete absence of errors of which therefore italybest srl shall not be liable, except in cases of willful misconduct or gross negligence.
Italybest Inc. reserves the right to correct any errors, inaccuracies or omissions even after an order has been sent, or change or update information at any time without prior notice, without prejudice to the rights of the Customer under these Conditions General and of the Consumer Code.
Except for willful misconduct or gross negligence, it is excluded any right of Customer to damages or approve a compensation, and any contract or tort liability for direct or indirect damages to persons and / or property, caused by lack of acceptance or avoidance, even partial , of an order.
Italybest Ltd. promotes the responsible consumption of alcohol and excludes all liability bear, except malice or gross negligence, in the case of purchase made by under-16s.
11. Complaints
Any complaint must be forwarded to Italybest using email to contact directly accessible on the Site, or by calling 39 050700644 (Mon - Fri 9.00 to 17.00, excluding public holidays) or by registered letter a / r to the following address:
c.a. Complaints office
italybest Ltd.
Viale Campania 23
56021 Cascina Pisa italy
Italybest srlsi committed to answer all requests within a maximum of 7 working days.
12. Governing Law and Jurisdiction
The sales contract between the customer and italybest srls'intende concluded in Italy and regulated by Italian law. For the solution of disputes concerning the interpretation, performance or termination of these Terms and Conditions or individual purchase orders if the customer is a consumer under the Consumer Code, it will be referred exclusively to the hole of his town of residence or domicile if located in Italian territory; in all other cases, the local jurisdiction is the only court  of Pisa, Italy
Under article 1341 of the Civil Code you represent that you have read and specifically accepted the following articles of these General Conditions: 6 (responsibility for delays in delivery), 10 (right to correct errors - disclaimers).
SDA ZONA 8, Delivery 7 working days
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  • Angola
  • Antigua e Barbuda
  • Argentina
  • Aruba
  • Australia
  • Bahamas
  • Barbados
  • Belize
  • Bermuda
  • Brasile
  • Brunei
  • Cile
  • Comore
  • Corea del Sud
  • Costa Rica
  • Cuba
  • Ecuador
  • El Salvador
  • Figi
  • Filippine
  • Giamaica
  • Giappone
  • Grenada
  • Guatemala
  • Guinea
  • Guinea Equatoriale
  • Haiti
  • Honduras
  • Indonesia
  • Isole Cayman
  • Isole Salomone
  • Madagascar
  • Messico
  • Namibia
  • Nicaragua
  • Nuova Zelanda
  • Paraguay
  • Perù
  • Singapore
  • Swaziland
  • Tonga
  • Uruguay
  • Zambia
SDA ZONA 7, Delivery 7 working days
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  • Anguilla
  • Bangladesh
  • Benin
  • Bolivia
  • Burkina Faso
  • Burundi
  • Cambogia
  • Camerun
  • Canada
  • Capo Verde
  • Ciad
  • Cina
  • Colombia
  • Costa d'Avorio
  • Danimarca
  • Emirati Arabi Uniti
  • Eritrea
  • Gabon
  • Gambia
  • Georgia
  • Gibuti
  • Guinea-Bissau
  • Guyana
  • Hong Kong
  • Iran
  • Iraq
  • Kenya
  • Liberia
  • Malawi
  • Malesia
  • Mali
  • Mauritius
  • Mongolia
  • Nepal
  • Rep. Centrafricana
  • Rep. del Congo
  • Rep. Dominicana
  • Seychelles
  • Sierra Leone
  • Sri Lanka
  • Stati Uniti
  • Sudafrica
  • Taiwan
  • Tanzania
  • Thailandia
  • Togo
  • Trinidad e Tobago
  • Uganda
  • Venezuela
  • Zimbabwe
SDA ZONA 5, Delivery 7 working days
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  • Armenia
  • Azerbaigian
  • Bielorussia
  • Bosnia ed Erzegovina
  • Bulgaria
  • Cipro
  • Croazia
  • Kazakistan
  • Kirghizistan
  • Macedonia
  • Moldavia
  • Montenegro
  • Romania
  • Serbia
  • Turkmenistan
  • Ucraina
  • Uzbekistan
SDA ZONA 4, Delivery 7 working days
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  • Liechtenstein
  • Norvegia
  • Svizzera
SDA ZONA 3, Delivery 7 working days
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  • Estonia
  • Finlandia
  • Grecia
  • Irlanda
  • Lettonia
  • Lituania
  • Malta
  • Portogallo
  • Svezia
SDA ZONA 2, Delivery 7 working days
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  • Francia
  • Monaco
  • Regno Unito
  • Spagna
SDA ZONA 1, Delivery 7 working days
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  • Austria
  • Belgio
  • Germania
  • Lussemburgo
  • Paesi Bassi
  • Polonia
  • Rep. Ceca
  • Slovacchia
  • Slovenia
  • Ungheria
SDA, Delivery 3 working days
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  • Italy
SDA ZONA 6, Delivery 7 working days
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  • Albania
  • Algeria
  • Arabia Saudita
  • Bahrein
  • Egitto
  • Etiopia
  • Ghana
  • Gibilterra
  • Giordania
  • India
  • Israele
  • Kuwait
  • Libano
  • Libia
  • Marocco
  • Mauritania
  • Niger
  • Nigeria
  • Oman
  • Pakistan
  • Palestina
  • Qatar
  • Ruanda
  • Russia
  • Senegal
  • Siria
  • Sudan
  • Tunisia
  • Turchia
  • Yemen